Legal

Terms of Use

The terms that govern your use of mytapwater.co.uk and any data accessed through it.

Last updated: May 2026 Operated by: Hyde Organics Ltd trading as MyTapWater Company number: 15766340 Registered office: Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE Contact: hello@mytapwater.co.uk

1 Use of this site

MyTapWater provides water quality information for general informational purposes only. By using this site you agree to these terms. If you do not agree, please do not use the site.

2 Data sources and accuracy

Water quality data is compiled, normalised and derived from public and third-party sources including Drinking Water Inspectorate (DWI) annual compliance reports and water company publications. While we take reasonable care in compiling and presenting this data, we do not warrant its absolute accuracy, completeness, currency or fitness for any particular purpose. Source materials are published by third parties on their own schedules and may contain errors, omissions or inconsistencies beyond our control. Always refer to your water company for the most current information.

3 Not professional advice

Nothing on this site constitutes medical, health, safety, environmental, property, legal or professional advice. Water quality scores, ratings, parameters and recommendations are general informational outputs based on area-level compliance data. They do not reflect conditions at any specific property, tap, pipe or point in time and are not a substitute for independent laboratory testing or professional assessment. If you have specific health concerns, consult a qualified health professional.

4 Prohibited uses

You may not:

  1. Scrape, bulk-download, harvest, index, mirror, extract or systematically query data from this site by any automated means including bots, crawlers, scripts or browser extensions;
  2. Build, compile, enrich or maintain any database, dataset, data product or permanent data store from data obtained from this site;
  3. Use data from this site to train, develop, improve or operate any machine learning model, AI system or automated decision-making tool;
  4. Redistribute, resell, republish, sublicense or commercially exploit data from this site without a written licence agreement;
  5. Reverse engineer, infer or replicate the scoring methodology, algorithms, zone mappings or database structure;
  6. Use this site in any way that is unlawful, misleading, defamatory or harmful to our reputation;
  7. Conduct penetration tests, load tests, stress tests or vulnerability scans without prior written approval;
  8. Circumvent any rate limiting, access controls or security measures.

For commercial access to our data via API or embeddable widget, please contact hello@mytapwater.co.uk.

5 Affiliate links and recommendations

Some links on this site are affiliate links. We may earn a commission if you make a purchase through these links, at no extra cost to you. Affiliate relationships do not influence our data, scores or methodology.

General informational recommendations on the site (such as suggesting filtration may be beneficial in hard water areas) are based on the data and are not endorsements of specific products or brands.

6 Full reports and payments

Full water quality reports are sold through Lemon Squeezy, who acts as the Merchant of Record for all transactions. Lemon Squeezy handles payment processing and VAT collection. Their terms of service apply to all purchases. Reports are provided for general information only and are subject to the same data accuracy limitations stated in clause 2. Contact hello@mytapwater.co.uk for any order queries.

7 Intellectual property

The compilation, normalisation, presentation, scoring methodology, algorithms, database structure, zone mappings and all associated software and content on this site are the intellectual property of Hyde Organics Ltd. Underlying source data remains the property of the respective water companies, the DWI and other third-party publishers. All rights not expressly granted are reserved.

8 Privacy and data protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. For details on what data we collect, how we use it and your rights, please see our Privacy Policy.

This site uses cookies for essential functionality and analytics. By continuing to use the site you consent to the use of cookies as described in our Cookie Policy.

9 Limitation of liability

The information on this site is provided "as is" without warranty of any kind. To the maximum extent permitted by law, Hyde Organics Ltd is not liable for any loss, damage, cost or claim arising from your use of or reliance on the data, including but not limited to decisions made based on water quality scores, parameters or recommendations.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded.

10 Changes to these terms

We may update these terms from time to time. Material changes will be noted by updating the "last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance.

11 Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions?

hello@mytapwater.co.uk